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Our unique culture has helped make Wal-Mart one of the world’s most admired companies. Since Sam Walton opened the first Wal-Mart in 1962, our culture has rested on three basic beliefs. We live out these beliefs every day in the way we serve our customers and each other.We’re hardworking, ordinary people who’ve teamed up to accomplish extraordinary things. While our backgrounds and personal beliefs are very different, we never take each other for granted. We encourage those around us to express their thoughts and ideas. We treat each other with dignity. This is the most basic way we show respect. Our customers are the reason we’re in business, so we should treat them that way.
We offer quality merchandise at the lowest prices, and we do it with the best customer service possible. We look for every opportunity where we can exceed our customers’ expectations. That’s when we’re at our very best. We’re proud of our accomplishments but never satisfied. We constantly reach further to bring new ideas and goals to life. We model ourselves after Sam Walton, who was never satisfied until prices were as low as they could be. Or that a product’s quality was as high as customers deserved and expected. We always ask: Is this the best I can do? This demonstrates the passion we have for our business, for our customers, and for our communities.
Saving money is a means to helping our customers live better. By offering the best possible prices on the products our customers need, we can help them afford something a little extra. Whether it's a grandmother who can buy her grandchildren a special gift because she saved money on her prescriptions, or a young family saving money to buy their first home, we see our mission come to life every day.
We also see opportunities to help people live better beyond the walls of our stores and clubs. That’s why we support causes that are important to our communities, like education, and why we are working hard to do our part in protecting our planet and conserving our natural resources for generations to come. It’s the reason why we joined with Mercy Corps and USAID to help small farmers in Guatemala, and it’s the reason why you see Fair Trade Coffee on the shelves at Sam’s Club. By working closely with our communities and suppliers, we can reach beyond just our customers to help improve the lives of people around the globe.
Saving people money so they can live better is at the heart of everything we do, and these are just a few examples of the many ways we bring that mission to the Brazos Valley community each and every day. Simply put, helping people live better is more than something we do, it’s who we are.
